Privacy Policy

How we collect, use, and protect your personal information

Last updated: January 1, 2025

Contents

Introduction

Neat Avenue ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

We are a UK-based company providing office renovation and decoration services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller Details:

Company: Neat Avenue
Address: 8 Lanesfield, Shrewsbury SY3 6DA, United Kingdom
Phone: +447527705238
Email: [email protected]

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, postal address
  • Business Information: Company name, job title, business address
  • Project Details: Office size, renovation requirements, budget preferences, timeline
  • Communication Records: Messages, emails, phone call records, consultation notes
  • Marketing Preferences: Newsletter subscriptions, communication preferences

Information Automatically Collected

When you visit our website, we may automatically collect:

  • Technical Data: IP address, browser type, operating system, device information
  • Usage Data: Pages visited, time spent on site, click-through rates, referral sources
  • Location Data: General location information based on IP address
  • Cookie Data: Information stored through cookies and similar technologies

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

  • Providing renovation and decoration services
  • Conducting consultations and site assessments
  • Preparing quotes and proposals
  • Managing projects and communicating updates

Communication

  • Responding to inquiries and requests
  • Sending service-related communications
  • Providing customer support
  • Sending newsletters (with consent)

Business Operations

  • Improving our services and website
  • Analyzing usage patterns and preferences
  • Conducting market research
  • Maintaining business records

Legal Compliance

  • Complying with legal obligations
  • Protecting our rights and interests
  • Preventing fraud and security breaches
  • Resolving disputes

Sharing Your Information

We may share your personal information with:

Important: We never sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

Customer Records
7 years after project completion
Legal and tax obligations
Marketing Communications
Until you unsubscribe
Ongoing consent
Website Analytics
26 months
Business analysis
Inquiry Records
2 years from last contact
Business records

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of Access

Request copies of your personal data and information about how we process it

Right to Rectification

Request correction of inaccurate or incomplete personal data

Right to Erasure

Request deletion of your personal data in certain circumstances

Right to Restrict Processing

Request limitation of how we process your personal data

Right to Data Portability

Request transfer of your data to you or another organization

Right to Object

Object to processing based on legitimate interests or direct marketing

How to Exercise Your Rights:

To exercise any of these rights, contact us at [email protected] or call +447527705238. We will respond within one month of receiving your request.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. For detailed information about our cookie usage, please see our Cookie Policy.

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand website usage (with consent)
  • Marketing Cookies: Used for targeted advertising (with consent)

You can manage cookie preferences through our cookie banner or your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

Technical Measures

  • SSL encryption for data transmission
  • Secure hosting and backup systems
  • Regular security updates and patches
  • Access controls and authentication

Organizational Measures

  • Staff training on data protection
  • Data protection policies and procedures
  • Regular security assessments
  • Incident response procedures

Data Breach Notification: In the unlikely event of a data breach that poses a high risk to your rights and freedoms, we will notify you within 72 hours as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if you have an account with us
  • Display a prominent notice on our website
  • Obtain your consent where required by law

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email

[email protected]

Phone

+447527705238

Post

Neat Avenue
8 Lanesfield
Shrewsbury SY3 6DA
United Kingdom

Information Commissioner's Office

If you're not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113